Refund policy

Refund & Return Policy

All sales are final. We want you to love your WizardRompers. If something isn’t right, you have 30 days from delivery to request a return or exchange.

Eligibility

  • Items must be unworn, unwashed and in their original condition, with tags and packaging.
  • Returns must be requested within 30 days of the delivery date shown on your tracking.
  • Shipping Protection, Priority Shipping, the 30-Day Warranty and Mystery Gifts are non-refundable.
  • Gift cards and items bought on final sale can’t be returned.

How to start a return

  1. Email us at wizardrompers@outlook.com with your order number and whether you’d like a refund or an exchange.
  2. We’ll reply within one business day with your return address and instructions.
  3. Please don’t send items back without contacting us first. Returns sent without contacting us can’t be accepted.

Exchanges
Wrong size or want a different house? We’ll swap it for any available size or house. Your new romper ships as soon as we receive the original.

Return shipping
You pay for return shipping unless the item arrived damaged, defective or wrong. Original shipping charges are non-refundable. We recommend a tracked service, because we can’t be responsible for returns lost in transit.

Damaged, defective or wrong items
If your order arrives damaged, defective or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, and in most cases you won’t need to send anything back.

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Lost or late orders
If your tracking hasn’t updated in 10 business days, or it shows delivered but you can’t find it, contact us and we’ll help. Orders with Shipping Protection are reshipped or refunded at no cost if lost, stolen or damaged in transit.

Cancellations
You can cancel within 12 hours of placing your order for a full refund. After that your order may already be packed, but you can still return it once it arrives.

Contact
Questions? Email wizardrompers@outlook.com. We’re happy to help.